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Product recall: Pineapple Dream Milkshake Ale

Bright Brewery is devastated to announce that we have launched an immediate product recall of our Pineapple Dream Nitro Milkshake Ale cans.

The recall covers Batch PCD01 of 355ml cans with a best before date of 05/11/21 printed on the base of the can. Kegs of Pineapple Dream are not affected by this recall.

Unfortunately, we suspect that cans stored in ambient temperatures may be experiencing secondary fermentation, leading to possible bulging and/or eventual rupture of the can.

This continued fermentation may also lead to an increase in the ABV, above the stated 6.2%.

Cans which have been stored chilled, including all stock at Bright Brewery, are not affected by this issue, however in the interest of ensuring our customer’s safety and in keeping with our company value of Authenticity, we have decided to immediately recall all cans.

The affected products have been available for sale in Victoria, New South Wales, ACT, Queensland, Western Australia and Tasmania. Please note that no other Bright Brewery beers are affected by this recall.

On learning of this issue today, we immediately enacted our Independent Brewers Association-approved Product Recall Plan, and have notified all relevant state and federal health authorities.

Official Bright Brewery Recall Notice

We encourage customers who have purchased cans, either from Bright Brewery or retail outlets, to safely dispose of the cans (using the information below) and to contact your place of purchase for a full refund, if you have not already consumed them.

Customers who may have already consumed the products are assured that the beer is 100% safe for consumption.

All of our wholesale customers are receiving a full credit for the products. This process is already underway.

Here at Bright Brewery, the quality of our beer and safety of our customers are our primary priorities. We have been brewing craft beer in Bright for 15 years and we are shattered to discover that, for the first time in our history, one of our products has not met the extremely high standards we aim to achieve with every beer.

In the past two years, we have consciously and continually pushed the boundaries of craft beer and experimented with new techniques and ingredients. Unfortunately, some experiments do not lead to success.

Secondary fermentation in cans can occur due to continued activity of the brewer’s yeast, or by a contaminating yeast or bacteria. Each of these factors can be exacerbated by incorporating non-traditional beer products in the brewing process.

At this stage, we are unsure which has occurred, but we are committed to ensuring the high quality of our beers and so, will be having the beer assessed by scientists at the Australian Wine Research Institute to ensure we learn everything we can from this experience and to ensure it does not happen again.

For further information, or to obtain a refund for products purchased from Bright Brewery, please email info@brightbrewery,com.au or call 03 5755 1346.

To safely dispose of cans: If a four-pack carrier is still on the cans, do not remove it. Place all cans carefully in an outside bin and cover with piece of cardboard or other suitable material. Cans that have been stored at ambient temperature are more susceptible to rupturing than cans stored under refrigeration.

To request a refund:

Did you buy your beer from Bright Brewery bar? If not already consumed, please dispose of the cans safely, and email us on info@brightbrewery.com.au and we will arrange an immediate refund for you.

Did you buy your beer from Bright Brewery website? If not already consumed, please dispose of the cans safely, and email us on info@brightbrewery.com.au and we will arrange an immediate refund for you.

Did you buy your beer from a retail outlet/bottle shop/pub/etc? If not already consumed, please dispose of the cans safely, and return to your point of purchase for a full refund.

FREQUENTLY ASKED QUESTIONS

What product is being recalled?

Pineapple Dream Nitro Milkshake Ale cans: Batch PCD01 of 355ml cans with a best before date of 05/11/21

Why is this product being re-called?

The product has been recalled as a precautionary measure to ensure that customers get the best experience of our product.  We believe the beer is undergoing secondary fermentation, which can lead to bulging, potential rupture of the cans, and an ABV higher than the stated level.

Where can I find the batch number and date code?

Cans: Both the batch code and the date code can be found on the base of each can. Batch PCD01; BB 05/11/21

Cases: Both the batch code and the date code can be found on a label on the side of each case. Batch PCD01; BB 05/11/21

What happens if I have already drunk some of this beer? 

We assure you that the beer was 100% safe for consumption, and the taste of the beer remains unaffected. The risks to our customers come from the potential for an higher alcohol level, and the potential for bulging and/or rupture of the cans.

What should I do if I have some of this beer at home?

Any can that shows any level of expansion should be treated very carefully.

If a four-pack carrier is still on the cans, do not remove it. Place all cans carefully in an outside bin and cover with piece of cardboard or other suitable material. Cans that have been stored at ambient temperature are more susceptible to rupturing than cans stored in refrigeration.

How do I claim my refund or replacement and where?

Did you buy your beer from Bright Brewery bar? If not already consumed, please dispose of the cans safely, and email us on info@brightbrewery.com.au and we will arrange an immediate refund for you.

Did you buy your beer from Bright Brewery website? If not already consumed, please dispose of the cans safely, and email us on info@brightbrewery.com.au and we will arrange an immediate refund for you.

Did you buy your beer from a retail outlet/bottle shop/pub/etc? If not already consumed, please dispose of the cans safely, and return to your point of purchase for a full refund.

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